Contact Us

Do you have any questions about our products or comments? We’ll be happy to assist you. Please use our contact form.
We look forward to receiving your message. If you have a complaint, select a category in the contact form and your e-mail will be automatically sent to the correct contact person.
Fields marked with * are mandatory fields.

1. How can I send in my device for repair?

   From Germany:

   The fastest way to send your item to customer service is to use the contact form listed. To do this, please select the topic "Questions about returns / submissions" and fill out all the required fields in the contact form. It is important that you give us your full address details and email address so that we can promptly send you a prepaid DHL return label. In addition to the franked return label, you will receive a QR code in the e-mail. If you do not have a printer, you can print out the shipment label or have it printed out at any Packstation or DHL branch by showing the QR code. Please note that you will receive the email from DHL on behalf of Conmetall Meister GmbH. There are no shipping costs for you.

   
   From all other countries:

   If you would like to register for repairs / send in for repairs from abroad, please also fill out all the required fields in the contact form, stating the topic "Questions about returns / shipments". Our customer service will process your request promptly and contact you as soon as possible.

2. Where can I find the documents, such as operating instructions, for my device?

   In our download area you will find all important documents and information about our products - from our latest product certifications and brochures to operating instructions. Simply select the desired document and download it. Feel free to contact us if you have any questions.

3. What is the ordering and payment process for spare parts if I am a private customer?

   If it has been clarified in advance which spare part you need, you will receive a non-binding advance payment offer from us by e-mail or by post. You now have three weeks to pay for the spare part offered by bank transfer, stating the intended use. After receipt of payment by Conmetall Meister GmbH, we will ship your order within one day. If you do not take advantage of the advance payment offer within three weeks, your request/order will be canceled in our system. There are no cancellation costs for you.

4. Do you have the spare part for my device in stock?

   Please fill out the contact form below, stating the subject "Questions about availability and prices of spare parts". In order to be able to provide you with information as quickly as possible, please enter all the information you have about the device (item number, abbreviation, year of construction, where purchased) or the spare part in the "Remarks" field. Our customer service will then check your request and get back to you as soon as possible.